SHIPPING INFO

CANADA & USA DELIVERY INFO

  • ALL ORDERS TO CANADA & USA WILL BE SHIPPED OUT AFTER 5 WORKING DAYS
  • WE USE CANADA POST & USPS, & DHL EXPRESS
  • WE RECOMMEND USING YOUR WORK ADDRESS OR AN ADDRESS WHERE SOMEONE WILL BE AT HOME TO SIGN FOR YOUR PACKAGE.
  • WE OFFER FREE SHIPPING FOR STANDARD SHIPPING FOR CANADA 
  •  STANDARD SHIPPING WORLD WIDE MAY VARY 
  • WE OFFER WORLDWIDE EXPRESS SHIPPING FOR $50 CAN (3-5 DAYS) PLEASE ALLOW FOR PROCESSING TIME
  • OUR STANDARD/EXPRESS DELIVERY SERVICE DOES NOT DELIVER ON WEEKENDS NOR PUBLIC OR BANK HOLIDAYS, IT ONLY DELIVERS ON WORKING DAYS

INTERNATIONAL DELIVERY INFO

  • WE OFFER WORLDWIDE EXPRESS SHIPPING FOR $50 CAN (3-5 DAYS)
  • PLEASE ALLOW FOR PROCESSING TIME
  • THERE IS NO NEXT DAY DELIVERY OPTION
  • WE USE A SIGNED-FOR DELIVERY SERVICE. SOMEONE WILL NEED TO BE IN TO ACCEPT YOUR DELIVERY. IF THERE IS NO-ONE IN TO SIGN FOR THE DELIVERY, A CARD WILL BE LEFT WHERE YOU CAN ARRANGE RE-DELIVERY OR TO COLLECT FROM THE DEPOT.
  • TO MINIMISE DELAYS WE RECOMMEND USING YOUR WORK ADDRESS OR AN ADDRESS WHERE SOMEONE WILL BE AT HOME TO SIGN FOR YOUR PACKAGE AS YOUR DELIVERY ADDRESS.
  • WHILST WE ENDEAVOUR TO DELIVER WITHIN THE STATED TIME, WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS CAUSED BY THE CUSTOMS CLEARANCE OF THE DESTINATION COUNTRY.
  • PLEASE DO NOT REFUSE ANY DELIVERY. REFUSED DELIVERIES WILL INCUR THE COST OF THE ORIGINAL DELIVERY PLUS THE RETURN COST. ANY REFUND MADE WILL BE MINUS THE TOTAL DELIVERY AND RETURN COSTS IN THE CASE OF REFUSED DELIVERIES.

IMPORTANT INFORMATION

  • PLEASE MAKE SURE THAT THE SHIPPING ADDRESS IS CORRECT AS WE'RE UNABLE TO REDIRECT ORDERS ONCE THEY ARE ON THEIR WAY TO YOU.
  • BEFORE WE CAN DISPATCH YOUR PURCHASES, WE MAY NEED TO CONFIRM YOUR DETAILS WITH YOUR CARD ISSUER. WE WILL DO OUR BEST TO KEEP DELAYS TO A MINIMUM.
  • WE WORK CLOSELY WITH OUR SHIPPING PARTNER TO MINIMIZE THE POTENTIAL IMPACT OF CUSTOM DELAYS ON OUR INTERNATIONAL CUSTOMERS.
  • TO MINIMISE DELAYS WE RECOMMEND USING YOUR WORK ADDRESS AS YOUR DELIVERY ADDRESS.

SHIPPING STATUS:

  • OUR DELIVERY TIME STARTS FROM THE MOMENT AN ORDER IS ACCEPTED AND INCLUDES A 5 DAY PERIOD WHERE YOUR ITEMS WILL BE PROCESSED AND DISPATCHED BY OUR WAREHOUSE. PLEASE NOTE THIS CAN TAKE LONGER DURING OUR SALE PERIODS WHEN IT MAY TAKE UP TO 10 DAYS FOR SHIPMENTS TO BE DISPATCHED. 
  • ONCE YOUR ORDER HAS BEEN SHIPPED YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL 
  • TRACKING NUMBERS ARE SENT THROUGH EMAIL 
  • PETER CHARLES CLOTH IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. 
  • THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER HAS BEEN ISSUED.
  • PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT SHIPPING INFORMATION BEFORE PLACING THE ORDER.